Before you file a claim in the Northwell Health Pixel Tracking Settlement, you need to gather four key items: your Notice ID and PIN from the settlement notice you received, your full legal name and contact information as it appears in Northwell’s records, proof that you were a Northwell Health patient between January 1, 2020 and July 25, 2024, and — if you want the $15 cash payment — evidence that you used the FollowMyHealth patient portal or booked an appointment online. Missing any one of these can delay or disqualify your claim, so it pays to have everything in front of you before you sit down at the claim form. This settlement stems from the class action lawsuit Kaplan v. Northwell Health, Inc., which alleged that Northwell disclosed patients’ personally identifiable information to third parties like Google and Meta through tracking pixels embedded on its website — without patient consent.
If you received a notice by email or mail, you are likely already identified as a class member. The claim filing deadline is April 20, 2026, with online submissions accepted until 11:59 p.m. ET and mailed claims needing a postmark by that date. This article walks through exactly what documents and information to pull together, how the two subclasses differ, where people commonly stumble, and how to actually submit your claim once you have everything ready.
Table of Contents
- What Documents Do You Need for the Northwell Health Settlement Claim Form?
- Understanding the Two Subclasses and Why They Matter for Your Claim
- How the Northwell Health Pixel Tracking Actually Worked
- Filing Your Claim Online vs. By Mail
- Common Mistakes That Can Get Your Northwell Health Claim Denied
- What Happens After You File Your Claim
- The Bigger Picture for Healthcare Pixel Tracking Settlements
- Frequently Asked Questions
What Documents Do You Need for the Northwell Health Settlement Claim Form?
The single most important item is your Notice ID and PIN. These are printed on the settlement notice that was mailed or emailed to you, and they serve as your login credentials for the online claim form at nwpixelsettlement.com. Without them, you cannot access the form online. If you threw away the physical notice or deleted the email, contact the settlement administratorsettlement administrator[contact settlement administrator[contact via the official settlement website] to request replacements. Do this well before the April 20 deadline — administrator response times tend to slow as filing deadlines approach. Beyond the Notice ID and PIN, you need your full legal name and current contact information.
This is not the place for nicknames or a recently changed address you have not updated with your healthcare providers. The settlement administrator will cross-reference your submission against Northwell’s patient records, and discrepancies between the name on your claim and the name in their system can result in a rejected filing. For example, if you got married and changed your last name after your last Northwell visit, you may need to use the name that was on file during the class period and note the change on the form. You should also have some way to verify that you were a Northwell Health patient during the relevant dates. For Subclass 1 members seeking the $15 cash payment, that means records showing you logged into the FollowMyHealth patient portal or booked an appointment on Northwell’s website between January 1, 2020 and December 31, 2023. Old confirmation emails, portal login history, or appointment records can all serve this purpose. For Subclass 2 members — patients of Northwell between January 1, 2020 and July 25, 2024 who did not use the portal or online booking — eligibility is broader, but the available benefit is limited to 12 months of privacy monitoring with no cash component.
Understanding the Two Subclasses and Why They Matter for Your Claim
The settlement creates two distinct subclasses, and which one you fall into determines what you can receive. Subclass 1 covers patients who logged into the FollowMyHealth patient portal or booked an appointment through Northwell’s website between January 1, 2020 and December 31, 2023. Members of this group are eligible for a $15.00 cash payment plus 12 months of privacy monitoring. Subclass 2 covers Northwell patients during the broader period of January 1, 2020 through July 25, 2024 who did not interact with the portal or online scheduling. They receive 12 months of privacy monitoring only. However, if you used the FollowMyHealth portal but only after December 31, 2023, you would fall into Subclass 2, not Subclass 1.
The portal usage has to have occurred within the narrower 2020–2023 window to qualify for the cash payment. This is a distinction that trips people up — being a portal user is not enough on its own. The timing matters. Similarly, if you were a Northwell patient who only visited in person and never interacted with the website in any trackable way, you may still qualify under Subclass 2, since the tracking technologies were embedded on the broader Northwell website, not just the portal. It is also worth noting that the $15 payment is a fixed amount, not a variable one. Whether you used the portal once or a hundred times, the cash component does not change. This is common in pixel tracking settlements where the harm — unauthorized data sharing — is treated as uniform across affected individuals rather than scaled to usage frequency.
How the Northwell Health Pixel Tracking Actually Worked
To understand why this settlement exists, it helps to know what the tracking technologies actually did. According to the lawsuit, Northwell health embedded Google Analytics and Meta Pixel on its website, including pages tied to the FollowMyHealth patient portal. These tools are standard marketing instruments used across millions of websites, but when placed on healthcare pages, they can transmit sensitive information — such as what medical pages a patient visited, appointment details, or portal activity — to third-party companies like Google and Meta. For a patient who logged into FollowMyHealth to check lab results or schedule a follow-up with a specialist, the pixel may have transmitted data about that interaction to Meta’s advertising infrastructure.
The patient never consented to this, and Northwell’s privacy policies allegedly did not adequately disclose it. This is the core of the Kaplan v. Northwell Health complaint: that the hospital system’s use of commercial tracking tools on patient-facing web pages violated patients’ privacy rights under New York law. This type of case has become increasingly common since 2022, when investigative reporting first highlighted how widespread pixel tracking was on hospital websites. Northwell is far from the only health system to face litigation over this practice, but the specifics of each settlement — eligibility windows, payment amounts, and required documentation — vary case by case.
Filing Your Claim Online vs. By Mail
You have two options for submitting your claim: online through the settlement portal at nwpixelsettlement.com/form/claim, or by mailing a paper form to Northwell Health Pixel Settlement, c/o Settlement Administrator, P.O. Box 25232, Santa Ana, CA 92799. Both methods have the same April 20, 2026 deadline, but the cutoff works differently for each. Online claims must be submitted by 11:59 p.m. ET on that date.
Mailed claims need to be postmarked by April 20 — meaning they do not need to arrive by that date, just be in the postal system. The online route is faster and provides immediate confirmation that your claim was received. If you have your Notice ID and PIN handy, the process takes just a few minutes. The mail option makes sense if you do not have reliable internet access or prefer a paper trail, but it introduces the risk of postal delays and provides no instant confirmation of receipt. If you do mail your claim, consider using certified mail or a tracking service so you have proof of the postmark date. A claim that arrives after the deadline with no evidence of timely mailing will almost certainly be rejected, and there is typically no appeals process for missed deadlines in class action settlements.
Common Mistakes That Can Get Your Northwell Health Claim Denied
The most frequent reason claims are denied in settlements like this one is a mismatch between the information on the form and the data in the administrator’s records. If your legal name on the claim does not match what Northwell had on file — because of a name change, a typo in the hospital’s system, or simply using a middle name inconsistently — the automated verification process may flag or reject your submission. Double-check the name that appears on your settlement notice, as that reflects what the administrator has for you. Another common issue is filing under the wrong subclass. If you claim Subclass 1 eligibility but the administrator’s records do not show portal usage or online appointment booking during the 2020–2023 window, your claim for the $15 payment will be denied.
You may still receive the privacy monitoring benefit under Subclass 2, but only if your form is otherwise valid. When in doubt, the settlement FAQ at nwpixelsettlement.com/faq addresses many of these edge cases, and the administrator’s phone line at ([see official settlement website] can help clarify which subclass applies to you. A less obvious pitfall is waiting too long to file. Settlement administrators often see a surge of submissions in the final 48 hours before a deadline, and while the online system is built to handle volume, technical glitches do happen. Filing a week or two before April 20 eliminates that risk entirely and gives you time to correct any issues that come up during submission.
What Happens After You File Your Claim
Once you submit your claim, the settlement administrator reviews it against Northwell’s patient records. If everything checks out, Subclass 1 members will receive a $15.00 payment — typically by check or electronic transfer, depending on the option selected on the form — and enrollment in 12 months of privacy monitoring. Subclass 2 members will be enrolled in the monitoring service only. The timeline for payment distribution depends on the final approval of the settlement, which is scheduled for the Final Fairness Hearing on April 21, 2026, at 9:30 a.m.
ET at the Supreme Court of the State of New York, County of Kings Courthouse, 360 Adams Street, Brooklyn, NY. If the court grants final approval and no successful appeals follow, payments typically go out within 60 to 90 days of that hearing. If there are objections or appeals — the deadline for objections was March 23, 2026 — the process can stretch longer. You do not need to attend the hearing or take any further action after filing; the administrator will contact you when benefits are ready.
The Bigger Picture for Healthcare Pixel Tracking Settlements
The Northwell Health settlement is part of a broader wave of litigation targeting healthcare organizations that deployed commercial tracking pixels on patient-facing websites. Dozens of hospitals and health systems across the country have faced similar lawsuits, and regulatory scrutiny from the Department of Health and Human Services has intensified. For patients, these settlements represent a modest but concrete acknowledgment that their data was handled improperly.
Going forward, expect healthcare organizations to be far more cautious about the tracking technologies they deploy, and expect more settlements like this one to emerge from cases already in the pipeline. If you were a patient at any large hospital system in the early 2020s, it is worth checking whether other pixel tracking settlements may apply to you. Each case has its own claim process and deadline, so staying informed through official settlement websites — rather than third-party claim aggregators — is the most reliable approach.
Frequently Asked Questions
How do I know if I am in Subclass 1 or Subclass 2?
Subclass 1 includes patients who logged into the FollowMyHealth patient portal or booked an appointment on Northwell’s website between January 1, 2020 and December 31, 2023. Subclass 2 includes all other Northwell patients from January 1, 2020 through July 25, 2024. Your settlement notice may indicate your subclass, and the administrator can confirm at (833) 360-6887.
What if I lost my Notice ID and PIN?
Contact the settlement administratorsettlement administrator[contact via the official settlement website] or call ([see official settlement website] to request your credentials. Do this well before the April 20, 2026 filing deadline to allow time for a response.
Can I file a claim if I never received a settlement notice?
Possibly. If you were a Northwell Health patient during the class period but did not receive a notice, contact the settlement administrator to determine your eligibility and obtain a Notice ID and PIN.
How much money will I receive?
Subclass 1 members are eligible for a $15.00 cash payment plus 12 months of privacy monitoring. Subclass 2 members receive 12 months of privacy monitoring only. There is no variable payout based on the extent of your portal usage.
When will I receive my payment?
The Final Fairness Hearing is scheduled for April 21, 2026. If the court grants final approval and there are no appeals, payments are typically distributed within 60 to 90 days after that date.
Is the opt-out deadline the same as the claim deadline?
No. The opt-out and objection deadline was March 23, 2026, which is earlier than the April 20, 2026 claim filing deadline. If you wanted to exclude yourself from the settlement or object to its terms, that window has likely already closed.
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