The Uber One lawsuit is a government enforcement case over Uber's paid membership program. Uber One is Uber's $9.99-per-month or $96-per-year subscription for delivery-fee savings and ride credits. The Federal Trade Commission sued Uber Technologies and Uber USA on April 21, 2025, alleging non-consensual enrollment, deceptive billing and difficult cancellation. The Associated Press account of the FTC suit reports the claims were brought under the FTC Act and the Restore Online Shoppers' Confidence Act (Associated Press report on the April 2025 filing).
Official resources:
- Read the official guidance from Ny — Use this primary source to verify the official guidance.
- Read the official notice from Justia — Use this primary source to verify the official announcement.
Table of Contents
- How did billing allegedly go wrong?
- What is disputed about the $25 savings promise?
- Why is cancellation a central issue?
- Where does the case stand and what can subscribers do?
How did billing allegedly go wrong?
Regulators allege some customers were enrolled without clear agreement to recurring charges. The complaint says some free-trial users were charged before the trial ended, according to PYMNTS.
The New York Attorney General describes Uber One as promising fee-free deliveries, ride cash-back, about $25 in monthly savings and the ability to cancel anytime. That promise matters because subscribers who did not want the plan still paid the monthly or annual fee.
What is disputed about the $25 savings promise?
Regulators allege Uber advertised "save $25 every month" without clearly accounting for the subscription fee of up to $9.99. Legal analysis published by Benesch says many users did not receive the promised savings.
For a subscriber, the practical question is net savings: delivery fees avoided and credits earned, minus the membership charge. A person who orders rarely may pay more in fees than the benefits return.
Why is cancellation a central issue?
The FTC alleges cancellation required at least 12 actions across seven screens. Near renewal, it alleges the process grew to as many as 32 actions across 23 screens, despite "cancel anytime" marketing (Associated Press details on the cancellation flow).
Uber denies liability, saying sign-up and cancellation are clear, simple and lawful. The company says it does not charge without consent and that most in-app cancellations take 20 seconds or less, according to ChannelNews.
Where does the case stand and what can subscribers do?
On Dec. 15, 2025, 21 states plus Washington, D.C. joined the FTC case through an amended complaint. The New York Attorney General announcement says the states added state-law claims and seek civil penalties (New York Attorney General announcement of the expanded case).
The case remains pending as FTC v. Uber, No. 4:25-cv-03477 in the Northern District of California. On April 10, 2026, Judge Jon Tigar denied most of Uber's dismissal motion but dismissed one delivery-fee subclaim, according to the court order (April 2026 order on Uber's dismissal motion).
- Check Uber receipts and card statements for Uber One monthly or annual charges
- Save trial-start dates, renewal notices and cancellation confirmations
- Keep records of cancellation attempts, including screens, dates and support messages