If you are owed money from a Wells Fargo settlement and need to update your address or contact information, the fastest route is to call the settlement administrator assigned to your specific case. There is no single phone number or website that covers all Wells Fargo settlements — each one has its own administrator, its own deadline, and its own process. For example, if you were part of the COVID Forbearance Settlement, you would call 1-888-204-8399, but if your claim involves the Securities Class Action, the number is 1-866-905-8128.
Getting this wrong could mean your payment goes to an old address or gets returned entirely. Wells Fargo has been at the center of multiple major settlements in recent years, collectively involving billions of dollars and millions of affected customers. Some payments are automatic and handled internally by the bank, while others require you to have filed a claim and keep your mailing address current with a third-party administrator.
Table of Contents
- Which Wells Fargo Settlement Are You Part Of, And How Do You Update Your Info?
- Why Updating Your Address Matters More Than You Think
- The CFPB Consent Order And What It Covers
- Step-By-Step Guide To Updating Your Address For Any Wells Fargo Settlement
- Common Problems And What Can Go Wrong
- What To Do If You Never Received A Settlement Notice
- Deadlines Still Open And What To Watch For
- Frequently Asked Questions
Which Wells Fargo Settlement Are You Part Of, And How Do You Update Your Info?
The first step is figuring out which settlement applies to you, because the process for updating your address depends entirely on which case you are involved in. The COVID Forbearance Settlement, worth $185 million, covers borrowers who were harmed by wells Fargo’s handling of mortgage forbearance during the pandemic. That settlement became effective on February 15, 2025, and the first round of payments — $69 million distributed pro rata — went out on March 17, 2025. Co-borrowers on qualifying mortgages automatically receive an additional $83.33 each. To update your address for this settlement, contact the Settlement AdministratorSettlement Administrator[contact via the official settlement website] or write to the Wells Fargo Forbearance Litigation Settlement Administrator at the P.O. Box listed on wellsfargocovidforbearancelitigation.com. The Securities Class Action Settlement, known formally as SEB Investment Management AB v.
Wells Fargo, is an $85 million settlement with a claim deadline of April 14, 2026. The settlement hearing is scheduled for May 5, 2026 at 2:00 p.m. Pacific Time before Judge Trina L. Thompson in the U.S. District Court for the Northern District of California. If you need to update your contact information for this case, call 1-866-905-8128 or email info@WellsFargoSecuritiesAction.com. Then there is the older Unauthorized Accounts Settlement at wfsettlement.com, where you can update your address by calling 866-431-8549 or emailing info@wfsettlement.com.
Why Updating Your Address Matters More Than You Think
Settlement checks are typically mailed to the address on file at the time you submitted your claim — or, in the case of automatic payments, the address Wells Fargo had in its records when the settlement was approved. If you have moved since then, your check could be returned to the administrator as undeliverable. Most administrators will make one or two attempts to reach you, but they are under no obligation to track you down indefinitely. After a certain period, unclaimed funds may be redistributed to other class members or, in some cases, returned to the defendant. However, if your settlement is one where payments are handled directly by Wells Fargo rather than a third-party administrator, the process is different.
The CFPB Consent Order — which resulted in $3.7 billion in penalties including $2 billion in consumer redress — is handled internally by Wells Fargo. The bank contacts affected customers directly, and $1.3 billion of that $2 billion has already reached approximately 11 million accounts. If you think you qualify but have not heard anything, call Wells Fargo at 844-484-5089, available Monday through Friday from 9 a.m. to 6 p.m. Eastern Time. Do not assume that because you have not received a check, you are not eligible — it may simply be an address issue.
The CFPB Consent Order And What It Covers
The Consumer Financial Protection Bureau’s December 2022 consent order against Wells Fargo was one of the largest enforcement actions in the agency’s history. It addressed a wide range of misconduct: illegal fees charged on auto loans and mortgages, wrongful vehicle repossessions, unfair account freezes, deceptive claims about fee waivers, and improper overdraft charges. More than 16 million consumer accounts were affected. Unlike the other settlements discussed here, you did not need to file a claim. Wells Fargo was ordered to identify affected customers and pay them automatically.
Compensation amounts vary depending on the type of harm. Customers whose vehicles were wrongfully repossessed may receive upwards of $4,000. Those who had deposit accounts wrongly frozen received $150 per account. Because these payments come directly from Wells Fargo rather than a settlement administrator, updating your address means updating your records with the bank itself. If you have closed your Wells Fargo accounts and moved since then, calling 844-484-5089 is the most reliable way to make sure the bank can reach you. Keep in mind that these payments have been rolling out in phases, so not all affected customers have been paid yet.
Step-By-Step Guide To Updating Your Address For Any Wells Fargo Settlement
The general process is straightforward, but the specific steps depend on whether your settlement is administered by a third party or by Wells Fargo directly. For third-party administered settlements like the COVID Forbearance case or the Securities Class Action, you have three options: call the toll-free number, email the administrator, or send a letter to the P.O. Box listed on your original settlement notice. Calling is the fastest option and lets you confirm the change in real time. Email works well if you want a written record.
Mailing a letter is the slowest method and should be a last resort unless you have no other way to reach the administrator. For the CFPB-related payments handled by Wells Fargo internally, the tradeoff is different. You are dealing with the bank’s own customer service infrastructure, which means longer hold times but also access to your full account history. When you call 844-484-5089, have your Social Security number and any former Wells Fargo account numbers ready. If you still have an active Wells Fargo account, you may be able to update your address through online banking, but confirm with the representative that the change will also apply to any pending settlement payments. Do not assume that updating your address on wellsfargo.com automatically updates it with every settlement administrator — the third-party cases are completely separate systems.
Common Problems And What Can Go Wrong
One of the most frequent issues is that people call the wrong number. If you contact Wells Fargo’s general customer service line about a third-party settlement, they will not be able to help you and may not even know the settlement exists. Similarly, calling the COVID Forbearance administrator about the Securities Class Action will get you nowhere. Each settlement is its own legal entity with its own administrator, and they do not share information with each other. Another common problem involves the Telemarketing and Call Recording Settlement, which was worth $19.5 million.
The claims deadline for that case was April 11, 2025, and it is now closed. Payouts ranged from $86 per qualifying call up to $5,000 depending on the number of calls. If you filed a claim but never received payment, updating your address may help — but if you missed the deadline entirely, no address change will make you eligible. This is a critical distinction: updating your contact information only helps if you were already part of the settlement class or filed a timely claim. It does not reopen a closed filing window.
What To Do If You Never Received A Settlement Notice
If you believe you should have been included in a Wells Fargo settlement but never received any notice, start by checking whether you had a qualifying account during the relevant time period. For the CFPB consent order, Wells Fargo is supposed to identify affected customers on its own.
But the bank’s records are not perfect, especially for customers who closed their accounts years ago. A former Wells Fargo mortgage borrower who was charged illegal fees in 2018 and then refinanced with another lender in 2020 might not be in the bank’s current system at all. In that situation, calling 844-484-5089 and providing your old account details is the best course of action.
Deadlines Still Open And What To Watch For
The most time-sensitive opportunity right now is the Securities Class Action Settlement. With a claim deadline of April 14, 2026, there is still time to file, but the settlement hearing on May 5, 2026 means the window is narrowing.
If you purchased Wells Fargo securities during the relevant class period, visit wellsfargosecuritiesaction.com to check your eligibility and submit a claim. Meanwhile, the COVID Forbearance Settlement is in its supplemental claims processing phase, with the administrator reviewing submissions and sending Defect Letters to claimants whose paperwork has issues. If you receive one of those letters, respond promptly — it is not a denial, but it will become one if you ignore it.
Frequently Asked Questions
Is there one phone number I can call to update my address for all Wells Fargo settlements?
No. Each settlement has its own administrator and its own contact information. You need to call the specific number for the settlement you are part of. The main numbers are 1-888-204-8399 for the COVID Forbearance Settlement, 1-866-905-8128 for the Securities Class Action, 866-431-8549 for the Unauthorized Accounts Settlement, and 844-484-5089 for the CFPB consent order payments.
Do I need to file a claim to receive money from the CFPB consent order settlement?
No. The $2 billion in consumer redress under the CFPB consent order is paid automatically by Wells Fargo. The bank identifies affected customers and sends payments directly. However, if you have not received anything and believe you qualify, call 844-484-5089 to check your status and confirm your address.
What if I missed the claim deadline for a Wells Fargo settlement?
If the filing deadline has passed, updating your address will not make you eligible. For example, the Telemarketing/Call Recording Settlement deadline was April 11, 2025, and it is now closed. However, if you filed a claim on time but have not received your payment, an outdated address could be the reason, and updating it may resolve the issue.
How much money could I receive from the Wells Fargo COVID Forbearance Settlement?
The $69 million first distribution was paid pro rata on March 17, 2025, meaning the amount varies based on the number of qualifying borrowers and the nature of the harm. Co-borrowers on qualifying mortgages receive an additional $83.33 each. Supplemental claims are still being processed.
Can I update my address online for these settlements?
Some settlements have online portals on their official websites, such as wellsfargosecuritiesaction.com and wfsettlement.com. However, calling the administrator directly is the most reliable way to confirm the change was processed. For the CFPB-related payments, you may be able to update your address through Wells Fargo’s online banking if you still have an active account.
How do I know if I am part of a Wells Fargo settlement?
Check the official settlement websites for each case and review the class definitions, which describe who qualifies. You can also call the administrator for any settlement you think might apply to you. For the CFPB consent order, Wells Fargo should have contacted you directly if you were affected — but if you moved or closed your account, you may have missed the notice.
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