Total Redress:
$75M–$120M to consumers (up to $175M total under the CFPB order)
Claim Deadline:
None — payments are automatic
Proof Required:
None
Cash App users received emails in early June 2026 stating “Your Compensation Payment from Cash App is on the Way.” The notice confirms eligible customers will receive paper checks mailed by Epiq Global, the settlement administrator. Checks began mailing June 8, 2026.
What Is This About?
The payments stem from the CFPB’s January 16, 2025 consent order requiring Block, Inc. to provide consumer redress over “certain aspects of Cash App’s historical customer service and disputes practices” spanning July 1, 2019 through January 16, 2025. Block identified eligible customers automatically from company records — no filing is required.
Is the Email or Check Real — or a Scam?
The legitimate notice originates from Cash App/Block, references the CFPB settlement, and indicates Epiq Global will mail checks. Real program communications never request fees, Cash App PINs, sign-in codes, banking credentials, or claim forms. Those demands signal a scam. When uncertain, visit the official program website directly rather than clicking unsolicited links.
What the CFPB Found
The order determined Block violated the Consumer Financial Protection Act and Electronic Fund Transfer Act through inadequate handling of unauthorized transactions — relying on card-network chargebacks instead of internal Regulation E investigations, conducting incomplete dispute investigations, and obstructing customer assistance. Until 2021, Cash App’s listed support number reached a recording rather than live representatives. The order now mandates 24-hour live customer service and timely refunds when warranted.
Who Gets a Check, and How Much?
Eligibility derives from Block’s records under the consent order — broadly, Cash App customers whose unauthorized-transaction disputes were affected by the practices described during the July 1, 2019–January 16, 2025 window. Individual amounts vary and are printed on the check itself. The order requires Block to distribute at least $75 million and up to $120 million total in consumer redress.
Don’t Confuse It With the Other Cash App Settlements
- $15M Cash App data breach class action (Salinas v. Block) — closed to claims November 18, 2024; ~$200 per approved claim. Separate from the CFPB checks.
- $12.5M referral-text settlement (Bottoms v. Block) — began paying $394.36 per accepted claim in February 2026. Separate.
- State regulator penalties ($80M to money-transmitter regulators; $40M to New York DFS) — these generate no consumer checks.
What Should You Do When the Check Arrives?
Deposit it promptly, per Cash App’s notice. For lost checks or address changes, contact the official remediation website rather than responding to unsolicited messages.
Case Details
| Matter | CFPB Consent Order — Block, Inc. (Cash App) |
| File No. | 2025-CFPB-0001 |
| Order Date | January 16, 2025 |
| Administrator | Epiq Global |
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By Steve Levine. OpenClassActions.org is a consumer news and information site and is not a class action administrator, class counsel, or a law firm. This page summarizes a public class action settlement and is general information, not legal advice. Deadlines and payment timing may change — always verify details at the official settlement website before filing. Class action claim forms are submitted under penalty of perjury; submit only truthful information.