If you need to update your address or contact information for the Northwell Health Pixel Tracking Settlement, you have three options: call the Settlement Administrator at (833) 360-6887, send an email to info@NWPixelSettlement.com, or mail your updated details to Northwell Health, Inc. Settlement, c/o Settlement Administrator, PO Box 25232, Santa Ana, CA 92799. This applies whether you have already submitted a claim form and your mailing address has changed, or you simply need to correct your contact details before filing. The sooner you update your information, the less likely you are to miss important notices or payment disbursements. The settlement stems from Kaplan v.
Northwell Health, Inc., Case No. 520763/2025, filed in New York State Supreme Court, Kings County. Plaintiffs allege that Northwell Health used tracking technologies such as Meta Pixel and Google Analytics on its website and FollowMyHealth patient portal, transmitting patients’ personally identifiable information to third parties without consent. The claim submission deadline is April 20, 2026, and the final fairness hearing is scheduled for April 21, 2026.
Table of Contents
- How Do You Update Your Address and Contact Info for the Northwell Health Settlement?
- Who Qualifies for the Northwell Health Pixel Tracking Settlement?
- What Were the Pixel Tracking Allegations Against Northwell Health?
- How To File a Claim Before the April 2026 Deadline
- Deadlines You Cannot Afford To Miss
- Northwell Health’s Broader Data Privacy History
- What Happens After the Settlement Is Finalized
- Frequently Asked Questions
How Do You Update Your Address and Contact Info for the Northwell Health Settlement?
The update process is straightforward but worth doing correctly. If you moved since receiving your settlement notice, or if you realized your mailing address was entered incorrectly on your original claim form, contact the Settlement Administrator through any of the three channels listed above. Phone is typically the fastest route — calling (833) 360-6887 during business hours lets you confirm your changes were received in real time. Email to info@NWPixelSettlement.com works well if you want a written record of the request, though response times can vary depending on volume.
One thing to keep in mind: the Settlement Administrator handles address updates, not northwell Health itself. Do not contact Northwell Health’s general patient services line expecting them to update your settlement records — those are separate systems. If you mail your update, send it to the PO Box in Santa Ana, California, and consider using certified mail so you have proof it was sent. For anyone who submitted a claim months ago and has since relocated, this step is not optional. Settlement checks mailed to an old address can be difficult to recover, and reissuance requests add weeks or months to the timeline.
Who Qualifies for the Northwell Health Pixel Tracking Settlement?
Eligibility is divided into two subclasses, and which one you fall into determines what you receive. Subclass 1 includes individuals who used Northwell Health’s FollowMyHealth patient portal between January 1, 2020 and December 31, 2023. If you logged in, scheduled appointments, viewed test results, or otherwise interacted with the portal during that window, you likely qualify for a $15 monetary payment. Subclass 2 covers all other Northwell Health patients between January 1, 2020 and July 25, 2024 who are not in Subclass 1 — these individuals are eligible for a 12-month privacy monitoring service membership rather than a cash payment.
However, if you were a Northwell Health patient during the relevant period but never visited their website or used the FollowMyHealth portal, your eligibility is less clear. The allegations center on tracking technologies deployed on digital platforms, so the class definition is tied to interaction with those platforms. If you only received in-person care and never accessed any Northwell digital services, you may not be part of either subclass. Check the official settlement website at nwpixelsettlement.com for the full class definition, or call the Settlement Administrator to ask whether your specific situation qualifies.
What Were the Pixel Tracking Allegations Against Northwell Health?
The core allegation is that Northwell Health embedded Meta Pixel, Google Analytics, and potentially other tracking technologies on its public website and the FollowMyHealth patient portal. These tools, widely used across the internet for marketing analytics, allegedly collected and transmitted personally identifiable information — including health-related browsing data — to third-party companies like Meta and Google without patients’ knowledge or consent. For a healthcare provider bound by privacy obligations, this is a serious claim. To put this in concrete terms, imagine you logged into the FollowMyHealth portal to check lab results for a specific condition. If Meta Pixel was active on that page, data about your visit — potentially including the URL structure, page titles, or other identifiers — could have been sent to Meta’s advertising infrastructure.
That information, even if not directly tied to your name, can be matched to your profile through cookies and device identifiers. This is the type of invisible data flow that prompted lawsuits against dozens of healthcare systems nationwide, not just Northwell. The practice was widespread, but the legal consequences are now catching up. Northwell Health is not the only major health system facing these allegations. Hospitals and health networks across the country have been sued over pixel tracking, and several have already reached settlements. The Northwell case is notable for its scale — Northwell is one of the largest health systems in New York — and for the specific inclusion of the FollowMyHealth portal, which patients used to manage sensitive medical information.
How To File a Claim Before the April 2026 Deadline
Filing your claim online is the most efficient method. Visit nwpixelsettlement.com/form/claim, and you will need your Notice ID and PIN to log in. These identifiers were included in the settlement notice mailed to your address or sent via email. Once logged in, the claim form asks for basic identifying information to verify your class membership. If you file online, the deadline is 11:59 p.m. ET on April 20, 2026. If you prefer to file by mail, the completed claim form must be postmarked by April 20, 2026 and sent to the PO Box address: Northwell Health, Inc.
Settlement, c/o Settlement Administrator, PO Box 25232, Santa Ana, CA 92799. The tradeoff between online and mail filing is speed versus comfort. Online claims are processed faster and you receive immediate confirmation that your submission went through. Mailed claims take longer to process, and if there is any issue with legibility or missing information, you may not find out until weeks later. If you do mail your form, keep a photocopy for your records. One important note: if you lost your Notice ID and PIN, contact the Settlement Administrator at (833) 360-6887. Without those identifiers, you cannot access the online claim form. Do not attempt to guess or fabricate these numbers — the system will reject invalid credentials and repeated failed attempts could flag your submission.
Deadlines You Cannot Afford To Miss
There are three dates that matter in this settlement, and missing any of them forfeits your rights. The objection and opt-out deadline is March 23, 2026. If you want to object to the settlement terms or exclude yourself from the class so you can pursue your own legal action, you must do so before that date. Once it passes, you are bound by the settlement’s terms whether you like them or not. The claim submission deadline of April 20, 2026 is the most important date for anyone who wants compensation. Late claims are almost never accepted in class action settlements — administrators have little discretion to extend deadlines set by the court.
The final fairness hearing is April 21, 2026 at 9:30 a.m. ET at the Supreme Court of New York, Kings County Courthouse, 360 Adams Street, Brooklyn, NY. Attendance is not required to receive your payment, but if you filed an objection, this is when the judge will consider it. A warning for procrastinators: do not wait until the last week to file. Settlement websites sometimes experience technical difficulties near deadlines as traffic spikes. If the website is down on April 20 and you cannot submit your claim, that is unlikely to be considered a valid excuse. File early, update your address if needed, and move on.
Northwell Health’s Broader Data Privacy History
The pixel tracking settlement is not the only data-related controversy involving Northwell Health. In 2023, New York Attorney General Letitia James warned that approximately 4 million New Yorkers were affected by a data breach at Perry Johnson & Associates, a medical transcription vendor used by Northwell Health. That breach involved unauthorized access to patient records and is a completely separate matter from the pixel tracking allegations. If you received a notice about the PJ&A breach, that does not automatically make you part of this pixel settlement, and vice versa.
Separately, in 2024, AG James secured over $1 million from Northwell Health for deceptively advertising COVID-19 testing sites. Again, this is a distinct enforcement action unrelated to pixel tracking. But taken together, these incidents paint a picture of a health system that has faced repeated scrutiny over how it handles patient information and public communications. For patients, the takeaway is straightforward: pay attention to notices you receive, check your eligibility for each matter individually, and do not assume one settlement covers everything.
What Happens After the Settlement Is Finalized
If the court grants final approval at the April 21, 2026 hearing, the settlement will move into the distribution phase. Subclass 1 members who filed valid claims can expect their $15 payments, typically issued as checks mailed to the address on file — which is exactly why keeping your contact information current with the Settlement Administrator matters. Subclass 2 members will receive enrollment instructions for the 12-month privacy monitoring service. The timeline for actual payments varies.
In most class action settlements, there is an appeals period after final approval, and checks are not mailed until that period expires. Realistically, expect payments several months after the hearing if no appeals are filed. If someone does appeal, the process can stretch considerably longer. This is standard for class action litigation and not unique to the Northwell case. In the meantime, make sure your address is up to date and hold onto any correspondence from the Settlement Administrator.
Frequently Asked Questions
How do I update my address for the Northwell Health settlement?
Contact the Settlement Administrator by phone at (833) 360-6887, by email at info@NWPixelSettlement.com, or by mail at Northwell Health, Inc. Settlement, c/o Settlement Administrator, PO Box 25232, Santa Ana, CA 92799.
How much money will I get from the Northwell Health pixel tracking settlement?
If you used the FollowMyHealth patient portal between January 1, 2020 and December 31, 2023, you are eligible for a $15 payment. All other Northwell patients in the class period receive a 12-month privacy monitoring service membership instead.
What is the deadline to file a claim in the Northwell Health settlement?
The claim submission deadline is April 20, 2026. Online claims must be submitted by 11:59 p.m. ET, and mailed claims must be postmarked by that date.
What do I need to file a claim online?
You need your Notice ID and PIN, which were included in the settlement notice you received. Visit nwpixelsettlement.com/form/claim to log in and complete the form. If you lost these credentials, call (833) 360-6887.
Is the Northwell pixel tracking settlement related to the Perry Johnson & Associates data breach?
No. The PJ&A data breach that affected approximately 4 million New Yorkers is a separate incident involving unauthorized access to medical transcription records. The pixel tracking settlement involves tracking technologies on Northwell’s website and patient portal. These are distinct matters with separate claims processes.
Can I opt out of the Northwell Health settlement?
Yes, but you must do so before March 23, 2026. Opting out means you will not receive any benefits from this settlement but preserve your right to file your own lawsuit.