To check if you qualify for an FTC refund program claim, find your company or case on the FTC refund-case list and match its product, dates, and harm rules. An FTC refund program returns money to consumers after an FTC enforcement case, and each case sets its own eligibility. According to the Federal Trade Commission's refund program answers, the list shows the company sending payments and a contact phone number. Start there before you share personal details anywhere else.
Official resources:
- Read the official notice from FTC — Use this primary source to verify the official announcement.
- Read the official notice from FTC — Use this primary source to verify the official announcement.
Table of Contents
- Do you need to file a claim?
- What product, dates, and harm count?
- How do you apply when a claim is required?
- How do you confirm it is really the FTC?
Do you need to file a claim?
Many recipients do not need to apply. The Federal Trade Commission says it mails checks or electronic payments directly when a court order provides a reliable customer list with contact and payment amounts.
Other cases require action. The Federal Trade Commission says affected people must complete a claims process by submitting the official claim form before the stated deadline when it lacks complete payment data.
- Find your case on ftc.gov/refunds.
- Read whether payment is automatic or claim-based.
- Note the deadline, payment method, and contact number.
- Follow only the listed case page or administrator.
What product, dates, and harm count?
Eligibility is narrow and case-specific. A purchase alone is not enough unless it falls inside the covered product, time period, and type of harm. Fortnite is one example.
The Federal Trade Commission's Fortnite refunds page covers unwanted in-game charges from January 2017 to September 2022, children's unauthorized credit-card charges from January 2017 to November 2018, or locked accounts after disputes. Invitation Homes shows how tight the window can be. It covered consumers who paid 45 dollars or more in covered fees from January 2021 to September 2024, excluding people already credited or refunded.
How do you apply when a claim is required?
Use only the FTC case page or the named refund administrator. Do not use a search-ad link, social-media form, or third-party filing site that asks for extra details.
Golden Sunrise shows the normal path. Recipients could claim online at ftc.gov/GoldenSunrise by May 12, 2026, with questions to Simpluris at 844-804-3922, according to the Federal Trade Commission's Golden Sunrise payment announcement. Keep your order records, account email, and notice letter nearby before you start.
How do you confirm it is really the FTC?
Verify through the phone number on the FTC notice or ftc.gov/refunds. Administrators vary by case, and examples named by the FTC include Rust Consulting and Epiq. Amazon Prime works differently.
FTC consumer staff direct Prime settlement questions to admin at SubscriptionMembershipSettlement.com because Amazon manages that process. Use the contact printed for your case, not a number from email or text. The FTC never requires upfront payment, bank-account details, or fees to receive a refund. It sends money by check, prepaid card, PayPal, or Zelle, and recipients must act promptly, such as cashing checks within 60 to 90 days or redeeming PayPal within 30 days.