If you need to update your address or contact information for the 23andMe data breach settlement, your best option is to contact the settlement administrator, Kroll Restructuring Administration LLC, directly. You can reach them by phone at (833) 621-5792, by email at info@23andMeDataSettlement.com, or through the official settlement website at 23andMeDataSettlement.com. For example, if you filed a claim back in January and have since moved to a new apartment, calling that toll-free number and providing your new mailing address is the fastest way to make sure your eventual payment reaches you at the right place.
This matters more than usual right now because payments from the $30 million settlement have not yet been distributed. The payout timeline is tangled up in 23andMe’s bankruptcy reconciliation process, which means your check or direct deposit could arrive months from now. If your contact details are outdated by then, you risk missing your payment entirely.
Table of Contents
- How Do You Update Your Address and Contact Info for the 23andMe Settlement?
- Who Is Eligible for the 23andMe Data Breach Settlement?
- What Compensation Could You Receive from the 23andMe Settlement?
- When Will 23andMe Settlement Payments Actually Arrive?
- Common Problems When Updating Settlement Contact Information
- What Happens If You Cannot Be Reached When Payments Go Out?
- Looking Ahead at the 23andMe Settlement Process
- Frequently Asked Questions
How Do You Update Your Address and Contact Info for the 23andMe Settlement?
The process is straightforward but requires you to take the initiative. Kroll Restructuring Administration LLC, the court-appointed settlement administrator, handles all claimant records. There is no self-service portal where you can log in and change your address on your own. Instead, you need to contact Kroll directly using one of three methods: call (833) 621-5792 during business hours, send an email to info@23andmeDataSettlement.com with your updated details, or submit a written request by mail. If you are sending standard mail, address it to 23andMe Holding Co. Claims Processing Center, c/o Kroll Restructuring Administration LLC, Grand Central Station, PO Box 4850, New York, NY 10163-4850.
For overnight or courier deliveries, use the physical address at c/o Kroll Restructuring Administration LLC, 850 3rd Avenue, Suite 412, Brooklyn, NY 11232. When you contact Kroll, have your claim confirmation number ready if you still have it. This speeds up the lookup process considerably. If you have lost your confirmation number, providing your full legal name and the email address you used when filing should be enough for them to locate your record. One important note: email tends to create a paper trail, which can be useful if any dispute arises later about whether your update was received. If you call, consider following up with an email confirmation just to have documentation.
Who Is Eligible for the 23andMe Data Breach Settlement?
The settlement covers any U.S. resident who was a 23andMe customer between May 1, 2023 and October 1, 2023 and whose personal information was compromised in the breach. The case, formally titled In re: 23andMe, Inc. Customer Data Security Breach Litigation, received final court approval on January 30, 2026.
The claim filing deadline was February 17, 2026, with a later deadline of March 1, 2026 applying to individuals who first received notice on January 5, 2026. However, if you never filed a claim before those deadlines, updating your address will not help you receive a cash payment. The claim window is now closed, and contacting Kroll to update your information only applies to people who already have an active claim on file. If you missed the deadline entirely, you may still be eligible for the non-cash benefit — five years of Privacy and Medical Shield plus genetic monitoring from Cyberscout, valued at approximately $1,875 — but you should confirm this directly with the settlement administrator. Do not assume eligibility for the cash portions if you did not submit a timely claim.
What Compensation Could You Receive from the 23andMe Settlement?
The $30 million settlement fund is divided into several tiers based on the nature and severity of harm each claimant experienced. At the top end, Extraordinary Claims can receive up to $10,000 for documented out-of-pocket costs. This includes expenses related to identity theft, fraud, credit monitoring services you paid for, and even mental health counseling directly tied to the breach. Receipts and documentation are required for these claims, so if you spent $300 on a credit monitoring subscription and $150 on a therapy session after discovering your genetic data was exposed, you would need to submit proof of both expenses.
Health Information Claims allow up to $165 for individuals whose health-related data was specifically compromised in the breach. Statutory Cash Claims provide an estimated $100, but only for residents of Alaska, California, Illinois, or Oregon — states with privacy statutes that provide additional consumer protections. Everyone who filed a valid claim, regardless of tier, is entitled to five years of Privacy and Medical Shield plus genetic monitoring from Cyberscout. That monitoring package is valued at roughly $1,875, making it the most universally valuable component of the settlement even if your cash payout ends up being modest.
When Will 23andMe Settlement Payments Actually Arrive?
As of March 2026, no payments have been distributed to claimants. The delay is directly tied to 23andMe’s ongoing bankruptcy reconciliation process, which the settlement website acknowledges “is likely to take considerable time.” The earliest realistic payout window appears to be late April to May 2026, assuming no appeals are filed. But that estimate comes with a significant caveat: bankruptcy proceedings are unpredictable, and complications could push payments further into summer or even later in the year.
The tradeoff here is between a larger settlement fund and a faster payout. In many class action cases, companies that are financially healthy can cut checks within a few months of final approval. When the defendant is simultaneously navigating bankruptcy, as 23andMe is, the court must ensure that settlement obligations are properly prioritized among all creditors. According to Kroll Settlement Administration, payments will be distributed “as soon as possible once the bankruptcy reconciliation process is resolved and any appeals are concluded.” This is why keeping your contact information current is so critical — if payments go out six months from now and your address is wrong, tracking down a reissued check adds even more delay on top of an already slow process.
Common Problems When Updating Settlement Contact Information
One frequent issue claimants run into is not realizing they need to update their information at all. If you filed your claim using an old email address that you no longer check, you could miss important notices about payment distribution, requests for additional documentation, or updates about the bankruptcy timeline. Settlement administrators typically send status updates by email first, so an outdated email address is arguably more dangerous than an outdated mailing address in the early stages. Another limitation to be aware of: Kroll processes updates in the order they are received, and during periods of high volume — such as right after a major court ruling or payment announcement — response times can slow down.
If you send an email and do not hear back within two weeks, follow up with a phone call. Do not assume your update was processed just because you sent a message. There is also no automated confirmation system that sends you a receipt acknowledging the change, so you may need to call and ask a representative to verify that your records reflect the new information. This is an imperfect system, but it is the only mechanism available.
What Happens If You Cannot Be Reached When Payments Go Out?
If the settlement administrator cannot deliver your payment because of outdated contact information, the check may be returned as undeliverable. In most class action settlements, returned checks are held for a certain period — often 90 to 180 days — before the funds are redistributed to other claimants or returned to the settlement fund.
For instance, if Kroll mails a check to your old address in May and it comes back, you might have until late summer to contact them and request a reissue. After that window closes, recovering those funds becomes significantly harder or impossible.
Looking Ahead at the 23andMe Settlement Process
The coming months will be defined by two parallel tracks: the resolution of 23andMe’s bankruptcy proceedings and the final accounting of valid claims against the $30 million fund. Once the bankruptcy court signs off on the reconciliation, Kroll can begin calculating individual payment amounts and issuing checks or electronic transfers. Claimants should periodically check 23andMeDataSettlement.com for status updates rather than relying solely on email notifications, especially given the uncertainty around timing.
For anyone who filed a claim and has moved, changed phone numbers, or switched email addresses since filing, now is the time to act — not when payment notices start going out. The settlement website and the toll-freetoll-free[contact via the official settlement website] remain active, and updating your information today takes five minutes. Waiting until checks are in the mail creates a race against the clock that is entirely avoidable.
Frequently Asked Questions
Can I still file a claim for the 23andMe settlement?
No. The claim deadline was February 17, 2026, with an extended deadline of March 1, 2026 for those who received late notice. Both deadlines have now passed.
How do I update my address for the 23andMe settlement?
Contact the settlement administratorsettlement administrator[contact via thesettlement administrator[contact via the official settlement website], or sending mail to the claims processing center at PO Box 4850, Grand Central Station, New York, NY 10163-4850.
When will 23andMe settlement payments be sent out?
Payments have not been distributed yet as of March 2026. The earliest estimated window is late April to May 2026, but 23andMe’s bankruptcy proceedings could delay this further.
How much will I get from the 23andMe settlement?
It depends on your claim tier. Extraordinary Claims can receive up to $10,000 with documentation, Health Information Claims up to $165, and Statutory Cash Claims an estimated $100 for residents of Alaska, California, Illinois, or Oregon. All valid claimants receive five years of genetic monitoring valued at approximately $1,875.
What if I moved and my settlement check gets sent to my old address?
Contact Kroll as soon as possible to update your address. If a check is returned as undeliverable, you may have a limited window to request a reissue before those funds are redistributed.
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