Patient Portal users can claim a one-time $20 payment from the $2 million Prime Healthcare pixel settlement. File online at PHSettlement.com with your Class Member ID by Dec. 21, 2026. According to OpenClassActions, Prime Healthcare Services and three California hospitals agreed to pay $2 million to settle the case. The case is Doe et al.
v. Prime Healthcare Services Inc. et al., Case No. 23STCV26800 in Los Angeles County Superior Court. Plaintiffs alleged Meta Pixel and Google Analytics, small website tracking codes, sent patient health information to Meta and Google.
Official resources:
- Read the official notice from Openclassactions — Use this primary source to verify the official announcement.
- Read the official notice from Classactiontracker — Use this primary source to verify the official announcement.
Table of Contents
- Who qualifies for the $20 payment?
- How do you file your claim?
- Which deadlines control your options?
- What else does the settlement provide?
Who qualifies for the $20 payment?
According to the official settlement site, the class covers patients who accessed Prime websites in the period eligibility details. The period runs from Nov. 1, 2019 to Oct.
18, 2023. The $20 cash payment is reserved for the Patient Portal Subclass. That subclass includes people who logged into a portal during that period. Visiting the public website without logging in does not qualify for cash.
How do you file your claim?
According to OpenClassActions, online filers should use the Submit Claim button at PHSettlement.com claim filing instructions. Enter the Class Member ID from your notice and submit by Dec. 21, 2026.
To file by mail, complete the paper form and have it postmarked by Dec. 21, 2026. The same source lists the mailing address as Prime Healthcare Pixel Settlement, c/o Kroll, P.O. Box 225391, New York, NY 10150-5391.
- Have your mailed notice ready for your ID.
- Select Submit Claim and enter your ID.
- Submit before Dec. 21, 2026.
Which deadlines control your options?
According to OpenClassActions, the court set opt-out and claim deadlines for Dec. 21, 2026. The court granted preliminary approval. The objection deadline is Jan. 20, 2027.
The final approval hearing is March 9, 2027 at 10 a.m. PT before Judge Samantha P. Jessner. According to the long-form settlement notice, no cash will be paid until after final approval. Defendants deny wrongdoing, and the court has decided nothing on the merits. The timeline and amount remain contingent.
What else does the settlement provide?
According to the official settlement site, Patient Portal members receive a monitoring code with their notice. The code covers one year of CyEx Medical Shield Pro. You do not need to file a claim for monitoring.
According to the long-form notice via ClassActionTracker, Prime agreed to five years of website limits long-form settlement notice. It will refrain from using Google Analytics and Meta Pixel on its websites. It will conduct annual compliance checks during that period.