A California woman has filed a federal class action accusing Uber of signing customers up for its Uber One membership program without their consent. Ashley Jesus filed the suit, *Jesus v. Uber Technologies, Inc.*, Case No.
3:26-cv-11205, in the U.S. District Court for the Northern District of California on October 1, 2026, alleging Uber's checkout process enrolls existing customers in a paid subscription they never agreed to join, according to openclassactions.com. Uber One costs $9.99 a month, or $96 a year, and bundles perks like free delivery and ride discounts across Uber's apps. The lawsuit claims Jesus was enrolled in the program without clearly agreeing to it, then could not get Uber to cancel the membership or refund the charges, as detailed by allaboutlawyer.com.
Official resources:
- Register through Openclassactions’s official page — Use this page to review requirements and register directly.
- Apply through Clg’s official page — Use this page to review requirements and apply directly.
Table of Contents
- What the Lawsuit Says Happened
- How This Connects to the FTC's Separate Case Against Uber
- Uber One Complaints Are Not Limited to the U.S.
- How Uber Has Responded
- Where Things Stand and What to Watch For
- Frequently Asked Questions
What the Lawsuit Says Happened
The complaint describes a checkout flow that uses promotional pop-ups, including an offer advertising "$20 Uber Cash," to enroll existing customers in Uber One with a single tap. Because Uber already has a customer's payment information on file, that one tap is enough to start the monthly charge, with the $9.99 fee displayed in smaller gray text, according to reporting from Top Class Actions summarized by openclassactions.com. Jesus is seeking to represent a nationwide class of affected Uber users, along with a narrower California subclass.
The suit raises claims under three California consumer statutes: the Unfair Competition Law, the False Advertising Law, and the Consumers Legal Remedies Act, per allaboutlawyer.com. The complaint also alleges that when Jesus tried to cancel the membership and get a refund, Uber refused. That allegation forms the core of the unfair-competition and false-advertising claims, since it ties the sign-up practice to a company response that, according to the filing, made it difficult to undo.
How This Connects to the FTC's Separate Case Against Uber
The Jesus lawsuit is not the first legal challenge to Uber One's enrollment practices. The Federal Trade Commission sued Uber Technologies, Inc. and Uber USA, LLC on April 21, 2025, in the same federal district, alleging the company signed consumers up for Uber One without their consent and advertised "savings of $25 a month" without disclosing what the subscription itself cost, according to NBC News. The FTC's complaint goes further on the cancellation problem than the Jesus suit does.
It alleges some customers had to click through as many as 23 screens and take up to 32 separate actions just to cancel Uber One, and that Uber kept charging some customers for an extra month or more even after they had confirmed a cancellation before their next billing date, per Courthouse News Service. That federal case has since grown. On December 17, 2025, Alabama's attorney general announced that a multistate coalition led by Maryland, joined by roughly 20 other state and local agencies, added its own claims to the FTC's amended complaint, seeking restitution, civil penalties, and an injunction against Uber. A trial date in that case is currently set for February 2027, according to the Office of the Alabama Attorney General.
Uber One Complaints Are Not Limited to the U.S.
The enrollment and cancellation issues raised in the American cases have also surfaced outside the United States. In Canada, the Consumer Law Group filed a proposed class action on behalf of Quebec-based Uber One members, alleging they were enrolled without informed consent and ran into obstacles when they tried to cancel, according to the Consumer Law Group.
The Canadian filing describes a pattern similar to the U.S. cases: a subscription that activates easily but resists being undone. Together, the three matters — Jesus's private suit, the FTC's multistate case, and the Quebec action — point to the same underlying complaint about Uber One's design surfacing in multiple legal systems at once.
How Uber Has Responded
Uber disputes the core allegations in these cases. A company spokesperson told NBC News that "Uber does not sign up or charge consumers without their consent, and cancellations can now be done anytime in-app and take most people 20 seconds or less." In the FTC's case specifically, Uber has filed an answer and is contesting the claims in discovery, according to NBC News.
That response suggests Uber has already made changes to its in-app cancellation flow since the FTC filed its original complaint in April 2025. Whether those changes address the enrollment allegations in the Jesus case, which was filed more than a year later, has not been resolved in court.
Where Things Stand and What to Watch For
No class has been certified in either the FTC's case or the Jesus private lawsuit, and there is no settlement or refund program tied to either one. Both remain pending litigation with contested facts, according to openclassactions.com. For Uber One subscribers who believe they were enrolled without clear consent, there are a few practical steps worth taking now, even before any class is certified: The February 2027 trial date in the FTC's case means the most consequential ruling on Uber One's enrollment practices is still more than a year away.
- Save billing statements showing Uber One charges, along with screenshots of the checkout screen where enrollment happened, if still accessible.
- Check your Uber app's subscription settings directly rather than relying on a promotional pop-up to confirm membership status.
- Keep records of any cancellation attempts, including dates and screenshots, since the FTC's complaint specifically cites difficulty canceling as part of its case.
- Watch for updates on both the Jesus case and the FTC's multistate case, since a certified class or settlement would typically open a claims process for affected consumers.
Frequently Asked Questions
Is there a settlement or refund available for Uber One right now?
No. Both the Jesus class action and the FTC's case remain pending litigation, with no class certified and no settlement or refund program in place as of October 2026.
How much does Uber One cost, and why does that matter to the lawsuits?
Uber One costs $9.99 a month or $96 a year. The lawsuits allege that fee was displayed in small gray text during a checkout flow designed to enroll customers with a single tap.
Is the Uber One enrollment issue only a U.S. problem?
No. A proposed class action in Quebec, Canada, filed by the Consumer Law Group, raises similar allegations about enrollment without informed consent and difficulty canceling.