Users allege Hims & Hers made it hard to cancel while continuing to charge for prescription refills. Hims & Hers is a telehealth company that sells ongoing prescription plans through subscriptions. The Federal Trade Commission, joined by Utah and California, sued the company in federal court on July 29, 2026 over billing, cancellation and data practices, according to the FTC press release listing. The cancellation claims focus on phone-only exits, extra steps, and unclear refill billing.
Official resources:
- Explore the official data from FTC — Use this primary source to review the underlying data.
- Register through Theregister’s official page — Use this page to review requirements and register directly.
Table of Contents
- Why did charges surprise subscribers?
- How was cancellation blocked before 2023?
- What changed after website cancellation arrived?
- What should subscribers do now?
Why did charges surprise subscribers?
Regulators allege Hims charged consumers almost immediately after they submitted an intake form. EIN Presswire, republishing the FTC release, reports the company still promised a provider consult to find treatment "right for them." MedCity News reports the complaint also alleges Hims failed to clearly disclose refill billing dates to prescription subscribers. That gap allegedly caused unwanted refill charges for people who thought they had more time.
The billing issue matters because a subscription keeps charging until cancellation works. A fast first charge plus an unclear refill date leaves little room to stop payment. Analysts described by McDermott Will & Emery frame these counts as claims over enrollment without adequate disclosure and simple cancellation.
How was cancellation blocked before 2023?
Before 2023, most consumers could cancel only by contacting customer service by phone, email or chat, according to EIN Presswire's republication of the FTC release. Regulators allege additional hurdles also impeded cancellation.
That structure put the burden on the user to reach staff and complete the process. Missed messages, wait times, or added steps could mean another billing cycle passed. For a refill plan, delay often meant another shipment and charge.
What changed after website cancellation arrived?
Even after Hims added website cancellation in 2023, regulators allege the online path stayed difficult. Users allegedly must open an add-or-remove-medications screen and uncheck all drugs before any cancel button appears, with no mobile-app path for most, according to The Register's account of the complaint.
That design hides cancellation inside medication management. A subscriber looking for "cancel subscription" may not guess they must first remove every drug. Mobile users face added friction when the account action is not available in the app.
What should subscribers do now?
Hims disputes the claims. STAT reports the company says the suit disregards evidence from a nearly three-year investigation and distorts telehealth law, and says it will defend itself vigorously.
These are unproven allegations in a pending case, not a finding. Practically, Hims now tells users to act at least 48 hours before the next order date because processing or shipped orders cannot be cancelled, according to the Hims support cancellation page.
- Find your next order or refill date in your Hims account.
- Start cancellation at least 48 hours before that date.
- Uncheck or remove medications if the site requires it, then look for the final cancel button.
- Save screenshots, emails, or chat records showing date and confirmation.
You Might Also Like
- MyMichigan Retirement Plan Lawsuit: What the $1.9 Million Settlement Resolves
- What Is New With Auto Insurance Class Actions in October 2026? Latest court filings and settlement notices and Key Takeaways
- What Is New With Airlines Class Actions in October 2026? Latest court filings and settlement notices and Key Takeaways