You prove eligibility by meeting every condition in that settlement and linking yourself to the payment with records or account detail. An FTC refund program, a Federal Trade Commission payout from a lawsuit or settlement, often pays automatically.
It asks for proof only when records are incomplete. Start by checking whether your case pays automatically. If it needs a claim, gather purchase proof and file before the deadline.
Official resources:
- Check eligibility on FTC’s official study page — Use this page to check the study’s participation requirements.
- Read the official guidance from FTC — Use this primary source to verify the official guidance.
Table of Contents
- Do You Need to File at All?
- What Conditions Make You Eligible?
- What Proof Links You to the Payment?
- What If You Lack Paperwork?
Do You Need to File at All?
The Federal Trade Commission says most refund cases need no claim form. It obtains customer lists and transaction records from the defendant and sends payments automatically, as described in its FTC refund process overview. The Federal Trade Commission lists Amazon Prime as a no-action program.
Eligible U.S. customers who enrolled online from June 23, 2019 to June 23, 2025, or failed to cancel in that window, receive automatic PayPal, Venmo, or check payments. When the Federal Trade Commission lacks complete records, it opens a claims process and you must submit the case-specific online or mailed form before the stated deadline.
What Conditions Make You Eligible?
Eligibility is set separately for each settlement. The Federal Trade Commission says you typically must meet all listed conditions, such as buying NGL Pro from January 2022 to July 2024 plus experiencing an unauthorized charge, as shown on its NGL settlement page.
The Federal Trade Commission consumer alert for NGL adds filing limits. Claimants had to file by April 6, 2026 at ftc.gov/NGL. Only adults age 18 and older could file, and a parent or guardian had to file for a minor.
What Proof Links You to the Payment?
The Federal Trade Commission says proof is documentary where available. Examples include receipts, invoices, credit-card statements, canceled checks, money-order receipts, MoneyGram send forms, or Western Union transfer control numbers, listed in its airline job-placement redress announcement.
Match your papers to the eligibility dates and amount. Keep the proof simple and direct for review.
- Pull statements covering the purchase dates and amounts
- Save order emails, receipts, and account screens
- Note dates, amounts, and sender or recipient names
What If You Lack Paperwork?
The Federal Trade Commission says consumers missing paperwork should still file. Give as much detail as possible, including Social Security or ITIN, dates, amounts, and sender or recipient information for administrator review and verification.
The Federal Trade Commission also warns that FTC refunds never require paying a fee or providing bank account information. Payments arrive by check, prepaid card, PayPal, or Zelle, and mailed checks must generally be cashed within 90 days, according to its MoneyGram fraud refund alert. Cash a mailed check within 90 days so you do not lose the payment.