A class action lawsuit and a related federal enforcement case accuse Uber Technologies of signing customers up for its Uber One membership program without their consent. Uber One is a $9.99-a-month subscription that offers delivery-fee waivers and discounts on Uber Eats and Uber rides, and the allegations center on how people ended up paying for it without agreeing to. The core claims come from two directions at once: the Federal Trade Commission's lawsuit against Uber, filed in the U.S.
District Court for the Northern District of California, and a private class action, Jesus v. Uber, filed in the same court. Both describe a pattern of consumers being enrolled through confusing checkout screens and then struggling to cancel once they noticed the charge.
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Table of Contents
- What the Lawsuits Actually Allege
- Why Cancellation Became Part of the Case
- How State Attorneys General and Canadian Regulators Joined In
- Where the Case Stands Right Now
- What Uber One Subscribers Can Do Now
- Frequently Asked Questions
What the Lawsuits Actually Allege
The FTC sued Uber Technologies and Uber USA on April 21, 2025, accusing the company of enrolling consumers in Uber One without their consent and making the service difficult to cancel, in violation of the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA), according to the FTC filing reported by CBT News. The complaint states that some customers were charged for Uber One despite never signing up at all, while others who joined a free trial were billed before the trial's stated end date, according to reporting by WBRC/Gray Media. A separate private federal class action, Jesus v.
Uber (Case No. 3:26-cv-11205, also filed in the Northern District of California), focuses on how the sign-up itself happens. It alleges that a checkout pop-up enrolls customers in Uber One with a single tap, while the $9.99 monthly charge appears in smaller gray text that does not clearly communicate what the customer is agreeing to, according to a case docket summary from OpenClassActions.
Why Cancellation Became Part of the Case
The FTC's complaint does not stop at how people got enrolled — it also targets how hard the company made it to leave. Uber marketed Uber One as "cancel anytime," but the FTC alleges the actual cancellation flow required at least 12 separate actions across at least seven screens, according to cyberinsider.com's coverage of the FTC complaint.
The same complaint alleges the app removed the in-app cancel option during the 48 hours before a scheduled billing date, which would have blocked a customer from stopping a charge they'd just discovered. That combination — an enrollment process the FTC says lacked clear consent, paired with a cancellation process it describes as deliberately obstructed — is what elevates these allegations beyond a simple billing dispute into claims of a systemic pattern.
How State Attorneys General and Canadian Regulators Joined In
The FTC's case grew in December 2025, when District of Columbia Attorney General Brian Schwalb joined the lawsuit alongside a coalition of other state law enforcement agencies, naming the same core allegations: enrollment without consent, charges before a free trial ended, blocked cancellations, and misleading claims about savings, according to the Office of the Attorney General for the District of Columbia. The DC Attorney General's office notes that more than 100,000 District residents are Uber One subscribers, which gives a sense of how many people in just one jurisdiction could be affected, according to the same release. The allegations are not confined to the United States.
In Canada, the Consumer Law Group filed a class action in July 2026 on behalf of Canadian residents outside Quebec who say they were enrolled in Uber One without consent, with a parallel application in Quebec covering residents enrolled without informed consent, according to Consumer Law Group. Uber has denied the allegations in both the U.S. and Canadian matters, stating it does not enroll or charge people for Uber One without consent and that it expects courts to rule in its favor, according to Daily Hive.
Where the Case Stands Right Now
None of these matters has reached a settlement, and no claim form or refund program exists for consumers at this stage. A court-supervised settlement conference in the FTC's case, originally scheduled for October 13, 2026, has been moved to January 26, 2027, with trial currently set for September 2027. That timeline means the FTC's allegations remain unproven in court, and the case will likely take well over a year to reach trial if it doesn't settle first.
The private Jesus v. Uber class action and the Canadian cases are also unresolved, with no ruling, settlement, or payout attached to any of them as of the most recent reporting on the matter. Anyone searching for a way to file a claim or collect compensation related to Uber One enrollment should know that stage simply hasn't arrived yet.
What Uber One Subscribers Can Do Now
There's no claim to file yet, but subscribers who suspect they were enrolled without agreeing to it have a few practical options while the litigation proceeds: Because the FTC case, the private class action, and the Canadian proceedings are all still active and separate from one another, any eventual settlement or ruling in one would not automatically apply to the others.
- Check your account's subscription history in the Uber app or your monthly statements to confirm when Uber One charges began and whether they match a trial or sign-up you remember agreeing to.
- Cancel directly through the app's subscription settings if you no longer want the service, and keep a screenshot or confirmation of the cancellation date.
- Keep records of any charges that occurred during a free trial period or after an attempted cancellation, since those details mirror the allegations at the center of both the FTC case and the private class action.
- Watch for official notice of a settlement or claims process rather than responding to unsolicited emails or texts claiming to offer an Uber One refund, since no such program currently exists.
Frequently Asked Questions
Is there a settlement or refund available for Uber One subscribers right now?
No. As of the most recent reporting, no settlement, refund program, or claim form exists in the FTC case, the Jesus v. Uber class action, or the Canadian lawsuits.
When will the FTC's case against Uber go to trial?
A settlement conference is scheduled for January 26, 2027, after being moved from October 13, 2026, with trial currently set for September 2027.
Does this affect Uber One subscribers outside the United States?
Yes. Canadian residents outside Quebec and within Quebec are covered by separate class actions filed by the Consumer Law Group in July 2026 alleging enrollment without consent.
Has Uber responded to these allegations?
Uber has denied the allegations in both the FTC case and the Canadian lawsuits, stating it does not enroll or charge customers for Uber One without their consent.