Save every receipt and every cancellation attempt. In subscription cases, that paper trail is your evidence of consent, charges, and efforts to cancel. Subscription class action evidence means records that show what you bought, what terms you accepted, and what happened when you tried to quit. Keep signup pages, renewal notices, bills, chat logs, and confirmation emails together.
Official resources:
- Register through FTC’s official page — Use this page to review requirements and register directly.
- Read the official guidance from FTC — Use this primary source to verify the official guidance.
Table of Contents
- What to save from signup and billing
- How to prove you tried to cancel
- Which protections apply now
- What to do when charges continue
What to save from signup and billing
California law bars charging for automatic renewals without clear terms, affirmative consent, and a retainable acknowledgment. The California Legislature requires that acknowledgment to state terms, cancellation policy, and how to cancel, in the California renewal law text. Save that page and the checkout screen showing price, trial length, and renewal date.
Keep order confirmations, renewal reminders, and card statements showing merchant name, amount, and date. Store original PDFs and screenshots in one folder with backup copies. A free-trial offer that converts to paid renewal still needs that consent and acknowledgment. Without your saved copy, you cannot show what terms you saw.
How to prove you tried to cancel
The Federal Trade Commission's 2024 rule required canceling to be at least as easy as signing up. The Eighth Circuit vacated the federal rule in July 2025 on procedural grounds. Skadden via JD Supra reports that outcome in Skadden's New York City rule summary.
Treat every attempt as a future exhibit. Capture same-medium proof before you leave the page: Keep originals unedited and back them up. Administrators and reviewers weigh complete timelines more than single images.
- Save dated screenshots showing URL, steps taken, and error messages.
- Download chat transcripts and keep cancellation emails with headers.
- Note call dates, times, representative names, and confirmation numbers.
Which protections apply now
New York City's municipal Click-to-Cancel rule took effect Oct. 1, 2026. The City of New York says its consumer agency can penalize violators from $525 and seek consumer refunds. The Federal Trade Commission announced Amazon agreed to a $2.5 billion settlement over Prime enrollment and cancellation claims in the FTC's Amazon settlement announcement.
The settlement provides $1.5 billion for consumer refunds plus a $1 billion penalty. Automatic payments continue through April 2027 for eligible Prime customers, according to the Commission's refunds page. A settlement for one company does not prove another case. Your receipts and attempt logs connect your claim to the pattern.
What to do when charges continue
The Federal Trade Commission advises subscribers who tried to cancel but were still charged to dispute the charge with the card issuer immediately. It also advises reporting the seller at ReportFraud.ftc.gov.
The Consumer Financial Protection Bureau directs consumers to send written billing-error notice within 60 days after the statement showing the error. The Bureau also tells consumers to keep a copy as proof, as explained in the CFPB's credit-card billing guide. Build a clean dispute packet before you call: Send the written notice even if you already called, because the written record preserves your proof.
- Copy of the written error notice and mailing proof.
- Statements highlighting each disputed charge.
- Signup terms, renewal notices, and cancellation logs.