Gen Digital LifeLock Norton $9.95M Robocall Class Action Settlement

If you received a robocall with an artificial or prerecorded voice on your cell phone from Gen Digital regarding a LifeLock or Norton account between February 19, 2021 and October 30, 2025, and you did not have a LifeLock or Norton account, you may be entitled to between $200 and $625 from a $9.95 million class action settlement. The lawsuit alleged that Gen Digital violated the Telephone Consumer Protection Act by using prerecorded voice calls to contact people on their cell phones who were not even customers.

Settlement Amount: $9.95 Million | Claim Deadline: April 13, 2026 | Estimated Payment: $200 – $625 | Proof Required: No

File Your Claim Now

What Is the Total Settlement Amount?

A common settlement fund of $9,950,000 has been established. Approved claims will be paid on an equal share basis after administration costs (estimated at $315,400), attorney fees (up to one third of the settlement fund), litigation costs (up to $20,000), and a service award to the class representative (up to $15,000) are deducted, subject to Court approval.

Who Is Eligible?

You are included if all of the following are true:

Gen Digital placed or caused to be placed a call to your cell phone regarding a LifeLock or Norton account between February 19, 2021 and October 30, 2025
The call used an artificial or prerecorded voice
You did not have a LifeLock or Norton account at the time of the call

The class includes all persons throughout the United States who meet these criteria.

How Much Can You Receive?

Each class member who submits a timely and valid claim form is estimated to receive between $200 and $625, depending on the number of participating class members. Payments are calculated by dividing the net settlement fund equally among all valid claimants.

How to File a Claim

Submit a claim online at JacksonIVRsettlement.com by April 13, 2026. You can also mail a completed claim form to Jackson v. Gen Digital Inc., c/o Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391, postmarked by April 13, 2026.

If you did not receive a claim form in the mail but believe you are a class member, you must provide the claims administrator with evidence of having received one or more prerecorded voice calls from Gen regarding a LifeLock or Norton account during the class period, and attest that you were not a LifeLock or Norton customer when you received the calls. The claims administrator will then send you a claim form to complete.

Important Dates

Claim Deadline: April 13, 2026
Opt-Out Deadline: April 13, 2026
Objection Deadline: April 13, 2026
Final Approval Hearing: July 14, 2026 at 10:00 a.m. (United States District Court for the District of Arizona, Sandra Day O’Connor U.S. Courthouse, 401 West Washington Street, Phoenix, AZ 85003, Courtroom 504)

When Will Payments Be Sent?

Settlement payments will be sent to class members who submitted valid claim forms no later than 30 days after the judgment becomes final, unless additional time is needed to comply with IRS regulations. If there is an appeal, payment may be delayed.

Is Proof Required?

No proof is required if you received a claim form in the mail, as Gen’s records already identify you as a class member.

If you did not receive a notice but believe you qualify, you will need to provide evidence of having received a prerecorded call from Gen regarding a LifeLock or Norton account during the class period, and attest that you were not a LifeLock or Norton customer at the time.

What Happens If I Do Nothing?

If you do nothing, you will not receive a payment, but you will still release your claims against Gen Digital related to the allegations in this case. You will give up your right to sue Gen Digital separately over the same issues. Unless you exclude yourself from the settlement, you will not be able to sue or continue a separate lawsuit against Gen over the released claims.

Can I Opt Out?

Yes. The deadline to opt out is April 13, 2026. Mail a written exclusion request to Jackson v. Gen Digital Inc., c/o Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391. Your request must include your full name, address, cell phone number that was called, a statement that you were not a LifeLock or Norton customer when called, and a clear statement that you wish to be excluded. You must sign the request personally. If you opt out, you will not receive payment but you keep your right to sue Gen Digital separately.

Is This Settlement Only for Certain States?

No. This settlement covers all persons throughout the United States who meet the class definition. You qualify regardless of which state you live in, as long as you received a prerecorded voice call on your cell phone from Gen Digital regarding a LifeLock or Norton account during the class period and were not a customer.

What Is the Telephone Consumer Protection Act?

The Telephone Consumer Protection Act is a federal law that restricts telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Under the TCPA, companies cannot use artificial or prerecorded voice messages to call cell phones without the called party’s prior express consent. The law provides for $500 in damages per violation and up to $1,500 per violation for willful or knowing violations.

Case Information

Case	Jackson v. Gen Digital Inc., No. 2:25-cv-00535-MTL (D. Ariz.)
Court	United States District Court for the District of Arizona
Settlement Amount	$9,950,000
Settlement Administrator	Kroll Settlement Administration
Class Counsel	Michael L. Greenwald, Greenwald Davidson Radbil PLLC; Anthony I. Paronich, Paronich Law, P.C.

Do I need proof that I received a robocall from Gen Digital?

No proof is required if you received a claim form in the mail, as Gen’s records already identify you as a class member. If you did not receive a notice but believe you qualify, you will need to provide evidence of having received a prerecorded call and attest that you were not a LifeLock or Norton customer at the time.

How much money will I get from the Gen Digital LifeLock Norton settlement?

Each class member who submits a timely and valid claim form is estimated to receive between $200 and $625, depending on the number of participating class members.

What is the deadline to file a claim?

The deadline to file a claim is April 13, 2026. You can submit a claim online at JacksonIVRsettlement.com or mail a claim form postmarked by April 13, 2026.

Who qualifies for the Gen Digital LifeLock Norton robocall settlement?

You qualify if Gen Digital placed a call to your cell phone using an artificial or prerecorded voice regarding a LifeLock or Norton account between February 19, 2021 and October 30, 2025, and you were not a LifeLock or Norton customer at the time.

What happens if I do nothing?

Can I opt out of the Gen Digital settlement?

Yes. The deadline to opt out is April 13, 2026. You must mail a written exclusion request that includes your full name, address, cell phone number, a statement that you were not a LifeLock or Norton customer, and a clear statement that you wish to be excluded.

Is this settlement only for certain states?

No. This settlement covers all persons throughout the United States who received prerecorded voice calls on their cell phones from Gen Digital regarding LifeLock or Norton accounts during the class period and were not customers.

Submit Your Claim

Sources:

Official Settlement Website

By Steve Levine | Published: March 1, 2026

Please submit only truthful information. Filing a fraudulent claim is subject to penalties of perjury. OpenClassActions.org is a consumer news site and is not a settlement administrator or a law firm.