If you need to update your address or contact information for a Kaiser Foundation Health Plan settlement, the fastest way is to call the settlement administrator directly. For the Kaiser Privacy Breach Settlement, call 1-855-783-3816 or email info@kaiserprivacysettlement.com. For the Kaiser TCPA Text Message Settlement, call 1-877-805-8877. You can also visit the official settlement websites to submit updated details through their Contact Us pages. Getting your contact information right is essential because settlement payments — whether by check, direct deposit, or digital payment — will be sent to the address or account on file.
Kaiser Foundation Health Plan is currently involved in multiple class action settlements totaling well over $80 million combined. The largest is a $46 million privacy breach settlement (potentially increasing to $47.5 million) for members whose data was shared with third-party advertisers through website and app tracking technologies. There is also a $10.5 million settlement over unwanted text messages and a separate $28 million agreement with the U.S. Department of Labor over mental health access. Each settlement has its own administrator and its own process for updating contact details, so knowing which settlement applies to you matters. This article walks through the specific steps for each one, what information you will need, and common problems people run into when trying to keep their records current.
Table of Contents
- How Do You Update Your Address for the Kaiser Privacy Breach Settlement?
- What Settlement Class Member ID Do You Need and What If You Lost It?
- Understanding the Kaiser TCPA Text Message Settlement Contact Process
- Choosing Your Payment Method for the Kaiser Privacy Breach Settlement
- Common Problems When Updating Kaiser Settlement Contact Information
- What to Know About the Kaiser Mental Health Access Settlement
- Deadlines and What Happens After You Update Your Information
- Frequently Asked Questions
How Do You Update Your Address for the Kaiser Privacy Breach Settlement?
The kaiser Privacy Breach Settlement, administered by Strategic Claims Services, Inc., offers several ways to update your contact information. You can call 1-855-783-3816 during business hours, send an email to info@kaiserprivacysettlement.com, or mail a written request to Kaiser Privacy Breach Settlement, c/o Strategic Claims Services, Inc., P.O. Box 230, 600 N. Jackson Street, Suite 205, Media, PA 19063.
The official settlement website at kaiserprivacysettlement.com also has a Contact Us page where you can request your unique Settlement Class Member ID or submit updated contact details. If you moved since you were a Kaiser member and never received a notice, this is likely why — the administrator sent notifications to the last address on file. This settlement covers current or former Kaiser members in California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, or the District of Columbia who accessed Kaiser Permanente websites or mobile apps between November 2017 and May 2024. The claim deadline is March 12, 2026, so if you have not yet filed and need to update your address first, time is limited. For example, if you were a Kaiser member in California in 2020 but have since moved to Texas, you are still eligible — but you need to make sure your current Texas address is on file so your payment reaches you.
What Settlement Class Member ID Do You Need and What If You Lost It?
To file a claim in the Kaiser Privacy Breach settlement, you need a unique Settlement Class Member ID that was sent to you via email or physical mail. This ID ties your claim to the settlement records and confirms your eligibility. If you never received this ID or lost the notice, visit the Contact Us page at kaiserprivacysettlement.com or call 1-855-783-3816 to request it. The administrator can look up your information and reissue the ID to your updated contact details.
However, if you changed both your email address and your mailing address since you were a Kaiser member, the process may take longer. The settlement administrator will need to verify your identity through other means, which could involve confirming your name, date of birth, or former Kaiser member information. Do not wait until the last few days before the March 12, 2026 deadline to sort this out. Verification delays could mean you miss the filing window entirely. Also be wary of any third-party website or service that claims to look up your Settlement Class Member ID for you — always go directly to the official settlement site or call the administrator.
Understanding the Kaiser TCPA Text Message Settlement Contact Process
The Kaiser TCPA and FTSA Settlement is a separate $10.5 million settlement resolving claims that Kaiser sent unwanted text messages to members. This settlement has its own administrator and its own contact process. To update your address or get information about this settlement, call 1-877-805-8877 or send mail to Kaiser TCPA and FTSA Settlement, Settlement Administrator, P.O. Box 6049, Portland, OR 97228-6049. The official website is kaisertcpasettlement.com.
One important distinction: the claim deadline for the TCPA settlement was February 12, 2026, which has now passed. The Final Approval Hearing took place on January 28, 2026 at 3:30 p.m. Eastern. If you already filed a claim, keeping your address updated is still critical because payments of up to $75.00 per qualifying text message could be on the way. If you filed but have since moved, contact the administrator immediately to make sure your payment is not sent to an old address. Unlike the privacy breach settlement, you cannot file a new claim at this point — but if you already filed, protecting your payment by updating your information is the one action you can still take.
Choosing Your Payment Method for the Kaiser Privacy Breach Settlement
One advantage of the Kaiser Privacy Breach Settlement is the range of payment options available. Claimants can choose from ACH direct deposit, a physical Mastercard, Amazon credit, Target credit, Venmo, PayPal, or a traditional physical check. Each option has tradeoffs worth considering. ACH direct deposit and digital wallets like Venmo or PayPal are generally the fastest — you avoid the risk of a check getting lost in the mail, which is especially relevant if you have recently moved or are between addresses.
Physical checks, on the other hand, are entirely dependent on having the correct mailing address on file. If your check is sent to an old address, getting a replacement issued can take weeks or months. For a settlement where most claimants are expected to receive between $20 and $40, the hassle of tracking down a lost check may not feel worth it. If there is any doubt about your mailing address being current, choosing a digital payment method is the safer bet. You can specify your preferred payment method when you file your claim, so make sure your contact information is updated before you submit.
Common Problems When Updating Kaiser Settlement Contact Information
The most frequent issue people encounter is not realizing there are multiple Kaiser settlements with different administrators. Calling the wrong phone number or mailing your update to the wrong P.O. Box means your information does not get updated for the settlement that actually applies to you. Double-check which settlement you are part of before reaching out. The privacy breach settlement (1-855-783-3816) and the TCPA text message settlement (1-877-805-8877) are handled by entirely different organizations.
Another common problem is updating your email address but not your mailing address, or vice versa. Settlement administrators may send notices, payment confirmations, or checks through both channels. If one is outdated, you could miss important updates about hearing dates, payment timelines, or requests for additional information. Also note that the Kaiser Mental Health Access Settlement — a $28 million agreement with the U.S. Department of Labor announced in February 2026 — follows a different process entirely since it was a regulatory action rather than a class action lawsuit. If you believe you are owed reimbursement for out-of-network mental health or substance use disorder services, that settlement may involve direct outreach from Kaiser rather than a traditional claims process.
What to Know About the Kaiser Mental Health Access Settlement
In February 2026, Kaiser Foundation Health Plan Inc. agreed to pay at least $28 million to reimburse members for out-of-network mental health and substance use disorder services, following a settlement with the U.S. Department of Labor. This is not a traditional class action with a claims website — it stems from a federal enforcement action.
Members who paid out of pocket for mental health care because Kaiser could not provide timely in-network access may be entitled to reimbursement. For example, if you sought therapy from an out-of-network provider in 2023 because Kaiser’s wait times were too long, this settlement could apply to you. Because this settlement was reached through the Department of Labor rather than a court-supervised class action, the process for updating contact information or receiving payments may differ. Keep an eye on any correspondence from Kaiser Permanente directly, and if you have questions, contact Kaiser’s member services for your region.
Deadlines and What Happens After You Update Your Information
With the Kaiser Privacy Breach Settlement claim deadline set for March 12, 2026, and the Fairness Hearing scheduled for May 7, 2026 at 1:30 p.m., the timeline is tight. Once you update your address and file your claim, the next step is simply waiting. If the court grants final approval at the Fairness Hearing, payments will be distributed afterward — typically within a few months, though exact timing depends on whether any objections or appeals are filed. If you are reading this close to the deadline, prioritize updating your contact information and filing your claim immediately.
Do not assume that updating your address alone counts as filing. They are two separate actions. Update first, then file your claim using your Settlement Class Member ID at kaiserprivacysettlement.com. The settlement fund of $46 million (with a potential increase to $47.5 million) is substantial, but individual payouts of $20 to $40 only arrive if you actually complete the claims process.
Frequently Asked Questions
How much will I receive from the Kaiser Privacy Breach Settlement?
Most claimants are expected to receive between $20 and $40, depending on the total number of valid claims filed against the $46 million fund.
Can I still file a claim for the Kaiser TCPA Text Message Settlement?
No. The claim deadline for that settlement was February 12, 2026, and it has passed. However, if you already filed a claim, you should still update your contact information to ensure you receive your payment.
What states are eligible for the Kaiser Privacy Breach Settlement?
Current or former Kaiser members in California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, or the District of Columbia who accessed Kaiser websites or apps between November 2017 and May 2024.
What if I never received my Settlement Class Member ID?
Contact the settlement administrator at 1-855-783-3816 or visit the Contact Us page at kaiserprivacysettlement.com to request your ID. You will need to verify your identity.
Can I choose how I receive my payment?
Yes. The Kaiser Privacy Breach Settlement offers payment via ACH direct deposit, Mastercard, Amazon, Target, Venmo, PayPal, or physical check.
Is the Kaiser Mental Health Settlement the same as the Privacy Breach Settlement?
No. The $28 million mental health settlement is a separate agreement with the U.S. Department of Labor regarding out-of-network mental health and substance use disorder services. It has its own process and is not part of the class action privacy breach case.