The Albertsons settlement you may have heard about is not actually centered on digital coupons. While the title suggests a coupon-related claim, the active and current Albertsons settlement addresses unwanted text messages sent by Albertsons Companies, Star Markets, and Safeway. This is a Telephone Consumer Protection Act (TCPA) violation case that has resulted in a $5.95 million settlement. If you received unsolicited marketing text messages from these companies after requesting to stop, you may be eligible to file a claim. The settlement case, formally known as Kamel et al. v.
Albertsons Companies Inc., was filed in Circuit Court of the Eleventh Judicial Circuit in Miami-Dade County, Florida (Case Number 2025-007258-CA-01). The settlement applies to anyone who received two or more promotional text messages from these retailers between June 1, 2023 and July 11, 2025, and who had previously sent an opt-out instruction—such as replying “Stop”—only to continue receiving messages afterward. Kroll Settlement Administration LLC is managing the claim process. If you fit this profile, you can file a claim online at acitextsettlement.com or by mail. The deadline to submit your claim is September 10, 2025. Valid claimants are expected to receive a minimum of $100 from the settlement fund.
Table of Contents
- Who Qualifies for the Albertsons Text Message Settlement?
- Understanding the Claim Form and Required Documentation
- Settlement Amount and Individual Compensation
- How to File Your Claim Step by Step
- Common Mistakes and Pitfalls to Avoid
- Timeline and Key Deadlines
- Verifying Your Claim and Following Up
Who Qualifies for the Albertsons Text Message Settlement?
To be eligible for this settlement, you must meet specific criteria related to when you received the messages and what actions you took to stop them. First, you had to receive at least two marketing text messages from albertsons Companies, Star Markets, or Safeway during the covered period of June 1, 2023 through July 11, 2025. These messages must have been promotional in nature—meaning they were advertising products, sales, or services offered by the company. Second, and crucially, you must have previously sent an opt-out instruction to the company before continuing to receive messages. Opt-out instructions can take different forms. The most common method is replying “Stop” or “STOP” to one of the text messages.
Some people may have sent an opt-out request through other channels, such as the company’s website or by calling their customer service line. The key element is that you made a clear request to stop receiving promotional texts, and the company failed to honor that request. For example, if you replied “Stop” to a text in March 2024 and then continued receiving promotional messages throughout the rest of 2024, you would meet this requirement. The settlement specifically targets the company’s failure to comply with your opt-out request. This is what constitutes a TCPA violation. Your eligibility doesn’t depend on when you filed your claim—only on when you received the messages and when you opted out.
Understanding the Claim Form and Required Documentation
The claim form is straightforward and available online at acitextsettlement.com, as well as in printable PDF format for mail submission. When you complete the form, you’ll need to provide basic information including your name, contact information, and the phone number to which you received the text messages. You will also need to identify which retailer sent the messages—Albertsons, Star Markets, or Safeway—or indicate if you received messages from multiple entities. One important limitation to be aware of: the settlement relies on self-reporting. Unlike some settlements that cross-reference company records, this process depends on claimants accurately recalling and documenting their experience.
You should be prepared to describe the nature of the messages (promotional content, frequency, timing) and explain when and how you attempted to opt out. If you still have screenshots of the original text messages or copies of your opt-out communications, these can strengthen your claim, though they are not always required. However, if the company’s records do not align with your claim—for instance, if you claim to have opted out in April 2024 but company records show your number received texts for only one month of the settlement period—your claim could be denied or adjusted. The settlement administrator will likely verify claims against Albertsons’ records to the extent those records exist. If the company cannot confirm receipt of the messages you describe or cannot confirm your opt-out attempt, your claim may be rejected or reduced.
Settlement Amount and Individual Compensation
The total settlement fund is $5.95 million. This amount goes toward all valid claimants, with deductions for administrative costs, attorney’s fees, and the settlement administrator’s fees. After these deductions, the remaining funds are distributed equally among all approved claimants. The settlement documents indicate that claimants should expect to receive a minimum of $100 per valid claim, though the actual per-claimant amount will depend on the total number of valid claims received.
For example, if 50,000 valid claims are filed and administrative costs total $1.95 million, the remaining $4 million would be divided among the 50,000 claimants, resulting in approximately $80 per person—which would fall below the stated minimum. However, settlement agreements typically include provisions to ensure the minimum is met, often by capping the number of claims distributed or adjusting the payment structure. Conversely, if fewer claims are filed, individual payments could exceed $100. The settlement administrator will announce the actual per-claimant amount once the claim filing period closes and all valid claims are counted.
How to File Your Claim Step by Step
Filing your claim is a simple process with two main options. The easiest method is to submit your claim online through the official settlement website at acitextsettlement.com. You can complete the claim form directly on the website, which should take only a few minutes. The form will ask for your name, address, phone number (the one that received the texts), and details about the messages and your opt-out attempt. Once you submit online, you should receive a confirmation email. The second option is to mail a printed claim form to the settlement administrator. You can download and print the PDF form from acitextsettlement.com, complete it by hand or electronically, and mail it to: Kamel et al. v.
Albertsons Cos. Inc. c/o Kroll Settlement Administration LLC P.O. Box 225391 New York, NY 10150-5391 Your mailed claim must be postmarked by September 10, 2025 to be considered timely. If you mail your claim, allow extra time for delivery. A claim postmarked on September 9 but arriving after the deadline is still valid; a claim mailed after September 10 is not. If you have difficulty accessing the online form or prefer personal assistance, you can call Kroll Settlement Administration at (833) 890-4771. This is a toll-free number, and representatives can answer your questions about eligibility, help you understand what documentation you might need, and can either walk you through the online process or mail you a paper form.
Common Mistakes and Pitfalls to Avoid
One frequent error is assuming that because you are a regular customer of Albertsons, Star Markets, or Safeway, you automatically qualify for compensation. Being a loyal shopper is not enough; you must have actually received the specific text messages and must have attempted to opt out. If you never received any promotional text messages during the settlement period, you are not eligible, even if you were a frequent customer. Another significant mistake is failing to provide accurate dates and details about your opt-out attempt. The settlement administrator will cross-check your claim against company records. If you claim to have opted out “sometime in 2024” but cannot provide any additional details, your claim may be difficult to verify.
If possible, try to recall or locate the specific month and even the approximate date when you sent your opt-out request. Even if you cannot remember the exact date, providing additional context—such as “I replied Stop after receiving a text about a Memorial Day sale in May 2024″—can help establish the timeline. A third pitfall is missing the deadline. September 10, 2025 is a firm deadline. Claims postmarked or submitted online after this date will almost certainly be rejected. There are no extensions for late submissions, and the settlement administrator is not required to accept claims after the deadline, even if you have documentation or evidence. Mark your calendar now and file well before the deadline to avoid losing your compensation.
Timeline and Key Deadlines
The claim filing window is limited. The settlement covers text messages received between June 1, 2023 and July 11, 2025, but that does not mean you have until July 2025 to file your claim. Instead, all claims must be filed by September 10, 2025—approximately six weeks after the end of the covered period. This compressed timeline is typical for settlements because the settlement administrator needs to process all claims and distribute payments within a reasonable timeframe.
If you wait until August or early September to file, you may encounter unexpected delays or technical issues that prevent timely submission. Filing early ensures you meet the deadline without stress. After September 10, 2025, the settlement administrator will begin processing all claims that were received by the deadline. This process typically takes several weeks to a few months, depending on the volume of claims and the complexity of verifying individual cases. You should not expect payment immediately; most settlements of this size take 60 to 120 days to distribute funds after the claim deadline passes.
Verifying Your Claim and Following Up
Once you have submitted your claim, the settlement administrator will send you a confirmation. If you filed online, you should receive a confirmation number via email. If you mailed a paper form, consider sending your form via certified mail with a return receipt so you have proof of delivery and can track whether it was received.
Keep all confirmation numbers and receipts until you receive your compensation check. If you do not receive confirmation of your submission within two weeks, contact Kroll Settlement Administration at (833) 890-4771 to verify that your claim was received and is being processed. The settlement administrator maintains records of all submitted claims and can tell you the status of yours. Be prepared to provide your confirmation number or the phone number associated with your claim when you call.
- —