Outsourcing giant Conduent has confirmed a data breach that impacted more than 181,000 New Hampshire residents and approximately 17,000 Volvo Group North America employees. Conduent manages workforce services, benefits administration, and payment processing for major corporations and government agencies. The breach exposed personal data including names, Social Security numbers, and financial account information.
Learn what to do if you receive a data breach notification on OpenClassActions.com.
What Happened
Conduent provides back-office services for some of the largest companies in the world, including payroll processing, benefits administration, and HR management. The company disclosed that attackers gained unauthorized access to its systems and exfiltrated sensitive employee and customer data.
The breach is particularly concerning because Conduent acts as a data processor for other companies. When a third-party vendor like Conduent is breached, the people affected are often employees or customers of entirely different organizations who had no direct relationship with Conduent and may not even know the company existed. Volvo Group North America employees, for example, had their data exposed not because of anything Volvo did, but because Volvo used Conduent for workforce services.
Texas Attorney General Ken Paxton has opened an investigation into Conduent’s security practices and compliance with state data protection laws.
Who Is Affected
The breach impacts anyone whose personal data was processed through Conduent’s systems, including employees of companies that used Conduent for payroll, benefits, or HR services. Over 181,000 New Hampshire residents and 17,000 Volvo employees have been confirmed as affected, but the total number across all Conduent clients could be significantly higher.
What You Should Do
If you received a breach notification from Conduent or your employer related to this incident, you should freeze your credit with all three major bureaus (Equifax, Experian, TransUnion), monitor your financial accounts for unauthorized activity, and consider enrolling in identity theft protection services. Keep the breach notification letter — it may be needed if a class action settlement is reached.
Learn how to report data breach scams and file complaints on OpenClassActions.com.
This article is for informational purposes only and does not constitute legal advice. Written by Steve Levine for OpenClassActions.org.